PIER Certification Training

Bellingham, Washington

PIER Strategic Services

We are the consulting and advanced training services branch of PIER Systems, Inc.

We assist clients with:

• Crisis Response and Preparation
• Crisis Plans
• Drills and Exercises
• Advanced PIER Training and Certification
• Regional Communication
  Planning
• Joint Information Center and PIO Training
• Social Media Planning and Use
• Stakeholder Engagement
• Media Training

PIER Certification Training Specifics

Location: PIER Offices, 1204 Railroad Ave, Suite 200, Bellingham, WA

Cost: $1,000 per attendee (limited seating)

Air Travel: Direct flights into Bellingham International from LAX, Las Vegas, Phoenix, San Francisco, Palm Springs, via Allegiant Airlines. Flights into Bellingham from SeaTac via Horizon/Alaska Airlines.

SeattleTacoma International Airport is a 2 hour drive from Bellingham. Shuttle available. PIER may be able to arrange group transportation depending on arrival times.

Recommended hotels: Hotel Bellwether, Chrysalis Inn, Lakeway Inn.

For assistance with travel arrangements please contact:

Katie Schafer
360.756.8080
kschafer@piersystems.com

The Most In-Depth PIER Training Available

PIER Certification training will teach you everything you need to know about how to effectively use the PIER System to communicate with stakeholders during crises, major disasters and during daily operations. Sessions are conducted at the PIER Systems, Inc. headquarters in Bellingham, Washington.

Those completing the program will receive:

• Ability to take a lead role in effectively implementing PIER within their organization.
• Participate in valuable discussions with peers from major corporations and leading organizations within the government, oil, energy, education, and healthcare industries.
• Framed Certificate demonstrating PIER Administrative capabilities.
• Free one-year subscription for a personal PIER site to use for on-going training and personal profile.
• Prerequisite for designation as a qualified PIER Administrator on the PIER Emergency Response Team (PERT). PERT members have the option to respond to major events when requested by other PIER clients (see info below).

Program Content

Strategy—Learn how leading organizations solve communication challenges using PIER. Overview of Best Practices with in-depth discussions on specific challenges and uses of interest to the group.

PIER Advanced Training—Focus on the administrative and “Settings” uses of PIER including contact management, website design and content control, advanced inquiry management, multiple access levels, permissions and groups, reporting, forms, social media integration and interactive communication management.

Development—Spend time with our development team to learn about our development road map. Take advantage of this access to provide direct input, submit ideas and identify new opportunities.

Schedule and Plan

Day 1

Basic PIER Operations

This one day session is for PIER users who do not have in-depth PIER skills. It is required for everyone except those who demonstrate through a pre-training assessment that they are very familiar and comfortable with PIER operations. Basic skills include creating, approving and publishing documents, distributing information, logging and responding to inquiries, adding and editing contacts, and generating basic reports.

Day 2

In-Depth PIER Operations

• Inquiry Management
• Interactive Management and Use of Forms/Surveys
• Social Media Integration
• Videos/Images/Multimedia
• Two Way, Check-in, Employee Security
• Users, permissions and security
• Notifications--text and phone
• Text to Inquiries and Documents
• Contacts and Smart Groups
• Auto Notifications
• Website Controls

Day 3

Strategy and Development

In-depth discussion with your peers around best practices in communication strategy and implementation of PIER technology. Review of underlying philosophy including the focus on high value relationships, the need for speed, direct communication and transparency. Exploration of specific communication challenges faced by participants and brainstorming on innovative uses of PIER to meet those challenges.

Development interchange includes discussion with technology development team of PIER. Development road map reviewed and discussion about priorities and ideas generated as part of the in-depth review.

About PIER Emergency Response Team (PERT)

In response to numerous requests from clients, PIER is forming a PIER Emergency Response Team (PERT). PIER Certification is a prerequisite for consideration for PERT membership. PERT members will assist the growing number of PIER clients who rely on PIER in a major emergency. Assistance from PERT members may be virtual or involve travel. Agreements with clients wishing to use this service will be made in advance. If you are interested in participating as a PERT responder or in an agreement for PERT response, please contact Gerald Baron, Director of Strategic Services.

More Information

Contact:

Gerald Baron, Director of Strategic Services
gbaron@piersystems.com
piersystems.com | 360-746-0470