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Now you and your dispersed team can share real time information instantly. Share good news, great successes and rapidly emerging issues. Report in on what's happening in your part of the world right now. Learn event details as they unfold in real time. Turn Situation Reports into useful, actionable documents. Finally, respond as a well-informed team.
Situation reports can be submitted by anyone with internet access including through iPhones, Blackberries or other portable web devices. You control if participants need passwords or not to submit reports or updates. Update reports can be automatically posted to fully public, password protected or fully private websites. Updates can also be automatically emailed to those needing instant information and distributed to multiple sites or contacts through RSS feeds. And PIER's SMS text messaging and text-to-voice telephone capability means the instant information can also be sent to phones and cellphones.
Take a look at some application examples:
Emergency Management or ICS and JIC Operations
The Incident Command System (ICS) mandated by the National Incident Management System (NIMS) provides an information flow into the command structure for effective response decisions. Under ICS, all information about the event and response flows into the Situation Status unit under the Planning Section. The Joint Information Center (JIC) and Public Information Officer (PIO) use this information to produce releases, fact sheets, web content and answer to media and stakeholder questions.
The PIER Instant Information Board can facilitate this process by:
- Enabling responders in the field to submit status reports via PDAs and web-enabled cell phones or from any internet connection
- Delivering these updates via highly-secure internal websites and email to the Situation Status team to speed and improve the response planning and operational response
- Delivering information directly to Unified Command via website, web-enabled cellphones, email, text messages and text-to-voice messages
- Enabling the PIO and JIC staff to gain instant access to real-time response information, dramatically shortening the time needed to go from raw information to approved public releases
- Enabling dispersed response or executive team members to share in submitting and viewing information as if they were onsite in the Emergency Operation Center
Team Communications
What works for crisis management or emergencies works just as well for day to day team communications.
A technology firm with employees distributed around the country uses PIER to share information quickly and easily with the entire team:
- All employees gain private access to an internal (intranet) PIER website via passwords
- They submit quick "activity updates" sharing good news, important meetings, contract signings, and other relevant information by filling in a quick and very flexible form
- The update is instantly distributed via email to all team members
- The Activity Update is posted instantly and automatically to the main page of the team website in a special section called "Instant Updates."
- Any team member can view the recent updates or view the entire list
PIER is flexible in requiring or not requiring password access to submit updates and to review updates that others have submitted. It also allows for review or editing of any submitted update.
Web 2.0/Social Media Use
PIER Instant Information Board is one of many Web 2.0 functions built into PIER. It essentially allows anyone to submit content through the PIER control center-content which can then be shared in multiple ways via email, website or websites, RSS feeds, text messaging and text-to-voice telephone messaging.
Is it important to have customers, stakeholders, group members or others outside your direct communication team be able to share information? In today's social media world, this function is increasingly important and PIER makes it exceptionally easy to set up and manage.
Facility Siting Example
Suppose your organization is proposing siting a major new facility in a community. The activists are active and the public and media are engaged. You want the ability for people coming to your issue management website to be able to share comments-positive and negative. With the PIER Instant Information Board, it is very easy. Most important is the degree of control you have over the submissions. You can make it available to all, or you can password protect the ability to make comments requiring registration first. You can monitor and edit comments before distributing or posting for public access, or you can make it all completely open and transparent.
Your PIER website is much more than a publishing tool. It is a community builder, a watercooler, a place of active interchange.
Learn how to set up an Instant Information Board on your PIER site
New to PIER? Go to our homepage at www.piersystems.com to request an information packet, sign-up for one of our webinars, or learn more about how we can help you communicate well.
Also, for a limited time, when you request an information packet online, we'll send you a free copy of Now Is Too Late2: Survival in an Era of Instant News, by PIER CEO Gerald Baron. Click here for more details.
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